Automation For Your Helpdesk

Automate the assignment of reactive tasks throughout your organisation

In this video, I want to ask how you currently manage the remedial or reactive tasks that are raised as part of your daily role? In trying to manage your current help desk software – if you’ve got one – I know that a large chunk of your day is devoted to manually assigning tasks to the relevant person or team of people, organising and prioritising the requests based on their content, notifying the person who raised the issue about progress or completion of a task. With Reactive Task Rules, the heavy lifting can be automated.

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